I have had a great experience with them. The reason, I selected them was because I used them 10 years ago; when, I lived in this area. My experience has been that, they were willing to come out to the location at whatever time, required. Their service was very friendly and professional. They offered helpful hints to prolong the life of not only our appliances but also the air conditioner, heater, furnace and other stuffs such as these.
They came promptly, repaired the units quickly, suggested ways to avoid big $$ repairs right now & signed us up for their service contract. Our only point of reference for the latter is what we paid for the service contract in our former locale & it's more expensive here. Our experience has been that nearly everything is more expensive here than in W TN, so I wasn't surprised. Overall, we're very pleased with them.
We have been doing business with this company for a few years, Olaf and all his employees have been really good. I however believe they are the best available in our area.
Our 19 year old Trane unit went out on Saturday morning and before noon CareProTech had a serious man here who advised we needed a new unit. The owner was here by 4.oo pm to talk to us about a new unit and advised they could install one by Monday night. At 2.45 pm Monday the first to arrive was Arqela the owner's wife who went right to work in pouring rain with temperature dropping, others arrived and by 9:00 pm we had heat. What a crew! They all acted like they were having the time of their lives-like they really enjoyed their work even in the rain and cold. We really appreciate the great job and would highly recommend them-and an American standard unit.
This is our first and last home, so it was very important to my wife and I that we were very lucky to find such fine people to do the work in our home, Most respectful and kind. I would recommend them to all my family and friends. I would like to thank Mr. Olaf Marek and his team. They did a great job.
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