Doesn't Recommend

valery1020

Joined 2 years ago

another stressfull car buying experience. Probalby not even one star. I financed a 2008 Tundra on a Saturday and drove it home. Had to put $70 dollars in the gas tank because it was on E. The salesman tells me that he only has one key to the vehicle but he will see about getting another made. Monday I take the day off work to drive my old truck up there and finish the deal and was told that the second key was going to cost $118 to cut and that they were not going to pay for it. I have never been to a dealership where you didn't drive off the lot in your purchased car without two sets of keys. I called the Manager and he said that they would try to fix the problem but by that time I was upset enough that I just told him that I didn't want to have anything else to do with Joe Heitz Toyota. Oh yeah, and they also lost a sale over that $118 key because I was in the process of buying a Highlander for my wife and ended up going to James Corlew where they treated me like I mattered. Stay away from this dealership.

Doesn't Recommend

JGavin

Joined 2 years ago

Terrible service. Terrible service. I recently traded in a vehicle with this dealership and the experience was difficult from the beginning. The salesman was friendly, but unprepared and did not follow through with a promise made at time of trade in.

I had to wait for the new vehicle to come in from another dealer, and while that isn't a big deal in and of itself, the fact that the dealer refused to provide me a date was quite another.

The financing officer sat on the paperwork for no apparent reason, resulting in another payment to the traded vehicle's finance company, at a temporary loss to me. I have yet to receive the new registration that was supposed to be handled by Joe Heitz, nor have I received any contact from Toyota regarding payment plan.

I would highly recommend using another Toyota dealer if you have any opportunity to do so, this dealership is not worth the hassle involved.

Recommends

JamieMatrix

Joined 4 years ago

I can't tell you how impressed I am. With your dealership and the incredible customer service instilled in your employees. I am flabbergasted which is a sad thing to say actually but that is how far we have strayed from just treating people as fellow human beings instead of dollar signs or worse, problems that need to be hustled out of the way or even inconveniences in our daily lives.

First there was Nick in the used car parking lot that, after a few questions about what I was looking for, brought me to Alan. He didn’t just point to the other building and leave me to find my way and then find someone to help; he literally took me there and handed me directly over to Alan Patterson, my salesperson. After I finally sorted out what I wanted and needed with his help, the young lady Jessica who is your new finance person was so great and then your business manager helped as well. And you don’t stop there. I received a follow up phone call to see how my first day had been, I got your letter, and a detailed package with directions on what to do to register the car. It was in an organizer. And I can’t forget to mention the lovely case you provide for the vehicle manuals.

No one ever pressured me; no one treated me as a problem to be dealt with. Over and over, not only did they help me but went above and beyond to make sure I got the best deal I could! Wow! What a great business attitude. Repeat business? You bet. Tell everyone I know how I was treated especially in comparison to all the other dealerships I went to? You’ve got to be kidding. Everyone. I work at Land between the Lakes and I know and meet a lot of people from all over this region.

I bought my car, spent my hard earned money at your dealership for one reason: because of how your employees treated me. I can find a car, especially the type I was looking for, at lots of places. I wasn’t a big spender but that didn’t matter. I only bought a Matrix. But I felt like I was buying a Maserati. Thank you, from the bottom of my heart, thank you. To you all it may just be one more sale but to me it was kindness and humanity and there is precious little of that these days.



Jamie B

Proud new owner of a cute little matrix

Doesn't Recommend

Sterling1378

Joined 5 years ago

Liars and awful service. April 26: Their dealers were very unprofessional, poorly dressed, and didn't know much about the cars they were selling. At one point, I even had to explain parts of their paperwork to them. They still haven't returned a call about a better interest rate, and we still have received no word when the car we bought on Saturday (it is now Tuesday) might be in. I'm very unsatisfied and it is unlikely I would want to buy from them again.

May 21: EDIT: We are now into three weeks later, and no car and no phone calls. We have called four times with the arrival time for the vehicle getting longer and longer: First, one week. Then, 3-5 weeks, and NOW it is 6 weeks or more.

And get this: The loaner car they gave us...they want it back. tomorrow. Apparently 900 miles in three weeks of having to go to work is too much. There is no new loaner vehicle forthcoming and if we take our trade-in to drive to work, we lose value. We have no car to drive now.

We are canceling our deal with them and refuse to have anything to do with them again.

They lied, the dodged phone calls, and generally just have a totally awful sense of professionalism. I mean how bad is it that I know more about your cars and your contracts than the people trying to sell me them?