poor presentation, horrible portion sizes, and food poisonng.
Our first few visits were good, and we were glad to have found a place in the area to get decent sushi. We moved from Florida, and the sushi there is always wonderful and fresh. We came to terms with the fact that in a landlocked state, you aren't going to the same quality.
Unfortunately the last few times we have visited Hananoki on Madison, we have become increasingly disappointed. The rolls kept getting smaller and smaller. We took two of our kids to dinner last night for their birthdays, and ordered 8 different rolls. Tuna, California, Lobster, Rainbow, Crunchy Crab, Crunchy Shrimp, Shrimp Tempura, and the Music City. We also ordered 2 pieces of Shrimp (ebi) Sushi. After our veg Tempura appetizer (good), our sushi started to arrive. 5 rolls on one plate, no thought to presentation at all, (big deal in Japanese food) and the rolls looked both terribly under-portioned and sloppy. Add to that the Tuna roll had a strong smell. We were hungry and ate, even though it was already a disappointment. The second round came, and the Rainbow roll didn't even look fresh. We never received our Music City roll and I believe we were missing the Crunchy Crab as well, we asked and discovered that the roe was frozen, so it was taking a long time. I'm glad we didn't get it.
We never spoke to, or for that fact even saw a manager, but they did remove the Music City roll from our bill. The only things we got I felt were worth paying for was our Tempura appetizer and my vodka martini.
To top the whole $100 evening off, both my husband and my teenage daughter became violently ill. We had to pull over 3 times on our way home for him to vomit, and she was ill all night.
To sum it up, we could have gotten better sushi pre-made at the Kroger and it probably would have been better. We have a large family, so eating out is a special occasion we don't indulge in very often, and when we do, we don't mind paying for it, and we are good tippers as long as service is good (it was) but for the price, we expect quality. I think that a sushi place where the sushi is made in the back is questionable for sure.
Save your tummy- eat somewhere else!
two thumbs down.
Very Nice Atmosphere With OK Food. We went to the new one off of Madison and it is a really nice atmosphere and is one of the trendiest places in Clarksville. We had a few drinks at the bar waiting for the rest of the party and they were good! We were there on a Friday night at 7:30 and it was surprisingly empty. I ordered three sushi rolls for everyone to share and the teriyaki chicken. The rolls were just ok and same with the meal. I have been to a lot of different Japanese Steakhouses and I would say it wasnt bad but wasnt anything to rave about! If I go back I will prob stick to the sushi!
If I could delete this review I would, but I dont know if there is a way to do that.
Run! Food Poisoning!.
A year ago, my Wife and I went to the location near Lowe's and when we walked in it smelled horrible. We turned right around and left. We've been fortunate to eat authentic Japanese food on both the East and West coast.
After speaking with a friend about how the new location was better, I took my Wife there for the first time for our anniversary. The Cook looked like he was 18 and he truly had no clue how to prepare such a meal. Everything he made was saturated in liquid butter. Right after the meal, I immediately got the runs. My stomach turned for hours after, I had troubles falling asleep,and I had the cold shivers. I still felt sick the next day and had a hard time eating the whole day. We got food poisoning. We weren't too concerned with the prices having been to Benihana's; but the food was horrific and the Chef was inexperienced. The worst thing about the whole ordeal was that the manager and the owner did not refund my money. Instead they want me to file a claim with the insurance. Classy.
I won't ever go again, and I suggest that you do the same.
Great food, service spotty at best. Food is always great, sushi included! BUT, the Madison location opened in Dec 09 and we ate there in July 2010...the service staff has NO IDEA what they are doing!!! We waited 20 mins to get drinks or even SEE a waitress ( I had to flag one down or I'd still be there), sushi came middle of main course (at the grill...sushi ordered 30 mins prior and spotty service thereafter. Also, you ladies BETTER wear a sweater :-)
Awesome Place!. Their food is awesome! A great thing about this Japanese Steakhouse compared to others in town is that you can share a meal here. This is a great way to save money! I have been to the new one several times and I love it! They offer bling now which is pretty cool!
Pathetic!!!!. Madison location. I have been to the Lowes plaza location and swore I would never return and I have not! In order to attend a birthday party of a family member, I was roped into going to the Madison location of the Hananoki Steakhouse ( even though I KNEW better) That was not my decision! I never have seen a smaller serving for 30 bucks in my life! AND THEY CHARGE EXTRA FOR FRIED RICE!!! They put our rediculous bill in front of me, picked it up, took it back and ADDED 11 bucks for thier tip! 4 bucks a beer! (domestic) I would not ever take anybody there or go myself! EVER!! And that is after TWO tries!!! Don't be fooled by the so called entertainment of it all !! Go to a real steakhouse and take in a movie afterwards! You will SAVE money!
GOOD PLACE THATS WHY YOU WAIT. This is a good place to go and eat. Yes sometimes the wait can be a while but that is because the food is good! i have been there on several different occasions and it has been good everytime! If you do have to wait just remeber it happens and it is not like they are doing it on purpose. If you have a bad attitude affter you are seated chances are you will not like the food because your mind is already in a negative state. Be patient it will be rewarding!!!!
worst restuarant we have EVER been too. This review pertains to the Hananoki in the Loews plaza. On Saturday we wanted to go here and celebrate a family birthday. We had 13 in our party. We called for a reservation and was told to be there at 645. We showed up at 630. We waited until almost 8pm to be seated !! We were told that they do not take reservations, they take "call aheads". Don"t care what they call it, if they say to be there at 645 for sitting, that is a reservation. Even knowing in advance that we were a party of 13, we still had to sit at two separate griils. The food was lousy and extremely over-priced for the quality. My daughter ordered sushi and never received it. We inquired about the sushi on three occasions and we were told " you will receive your sushi when it is ready". After everyone else in our party received to go boxes because we were finished, ( we had to get up and get our own to-go boxes ) I went to the manager and informed them. ( there were two managers on duty) BOTH managers told me that the sushi chefs were busy and they are trying to get the sushi finished. One manager actually told us " it is hard running both sections of the restuarant ( the sushi side and the grill side ) and I simply can not run it properly". I swear. She actually said that to us. We never did receive the sushi order. On top of everything else, they charged us a mandatory 18% as a tip.
Salty, overcooked w/a side of diarrhea. I had an inexperienced cook who overcooked everything and over sauced and salted each course. The only thing that was tasty was the soup and salad before the hibachi. The chef did not acknowledge us nor entertain as you would expect. He put too much soy sauce on everything and wasn't sure when items were cooked. He kept poking and cutting my lobster. He doused it in soy sauce. It was the saltiest and chewiest lobster ever. I ordered my chateau briand filet med rare and got med well. The manager comp'd my meats and charged for the bland rice, soup, and salad. Ten minutes after we left, we all had bubbleguts that proceeded to diarrhea.
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